Warehouse aisle with order pickers working between shelves

How our e-commerce fulfillment works

From the first pallet you send us to the return that comes back, here is what happens at each step.

Receiving area with inbound pallets

Step 1: Receiving

You send inventory to one or both warehouses. Receiving is by appointment, confirmed with your account manager.

  • Advance shipment notice with SKUs and quantities
  • Pallets, cartons or floor loaded containers
  • Counting and discrepancy reporting
  • Labeling of unlabeled units on request
Pallet racking and a forklift in a warehouse

Step 2: Storage

Your stock is put away in bins, shelves or pallet racking based on size and order frequency.

  • Bin, shelf and pallet locations
  • Inventory split across both coasts if you choose
  • Inventory levels visible to you
  • Overflow storage for Amazon FBA replenishment
Packing station with boxes and packing materials

Step 3: Pick and pack

Orders sync from your store. Our team picks with barcode scanning and packs to your packaging rules.

  • Orders from Shopify, Amazon and Etsy
  • Barcode scan at pick and pack
  • Custom boxes, inserts and kitting
  • Orders received by 2 PM local warehouse time ship the same business day
Loading dock with a trailer being loaded

Step 4: Shipping

Each order ships from the warehouse closer to your customer with the carrier and service that fits.

  • USPS, UPS, FedEx and DHL
  • Discounted carrier rates passed on to you
  • Ground delivery to most US addresses in 1 to 3 business days
  • Tracking sent back to your store
Close up of a barcode being scanned on a package

Step 5: Returns

Customer returns come back to us. We inspect them and follow your rules.

  • Return receiving at either warehouse
  • Condition inspection
  • Restock or set aside
  • Results reported to you

What we need from you to start

ItemDetails
Product listSKUs, product names, barcodes (UPC or your own), dimensions and weights
Sales channelsAccess to your Shopify, Amazon or Etsy account for the integration
Inbound shipment detailsExpected arrival date, carrier, number of pallets or cartons and contents
Packaging rulesBox types, inserts, gift notes and any kitting instructions
Shipping preferencesCarrier and service choices, signature or insurance rules
Returns rulesWhat to restock, what to set aside and how to report

Your account manager will walk you through each item. Contact sales to begin.

Talk to our sales team about your fulfillment

Call +1 855 625 0109, Mon to Fri, 8 AM to 6 PM ET, or request a quote online.