Returns management
We receive your customer returns at our East Coast warehouse, inspect each item against your rules and update your inventory, so you do not handle returns yourself.
Returns address
Fulfillment Rocket Returns631 Ridgely StDover, DE 19904United StatesAll customer returns are received at our East Coast warehouse. Write your order or RMA number on the parcel.
How returns work
- 1
Your customer requests a return
The return is requested through your store, following your return policy.
- 2
They ship the parcel to our returns address
The parcel goes to the returns address above with your order or RMA number on it.
- 3
We receive and scan it
The parcel is logged against your account when it arrives at the East Coast warehouse.
- 4
We inspect it against your rules
Each item is checked using the grading rules you set.
- 5
We restock, quarantine, refurbish or dispose
The item is handled according to your instructions.
- 6
Your store and inventory are updated
Inventory is updated and you are notified of the result.
Return dispositions
| Disposition | What it means |
|---|---|
| Restock to sellable inventory | Items in sellable condition go back on the shelf and are available for new orders. |
| Quarantine for review | Items are held apart from sellable stock until you decide what to do with them. |
| Repackage or relabel | Items are put in new packaging or given new labels so they can be sold again. |
| Return to vendor | Items are consolidated and shipped back to your supplier or another address you choose. |
| Dispose or recycle | Items that cannot be sold are disposed of or recycled as you instruct. |
What you decide
- Your return window and which orders are eligible
- Grading rules for sellable, damaged and unsellable items
- Who pays for the return label, you or your customer
- What happens to damaged items
- Whether returns need an RMA number before they are accepted
Need returns as a full service? See returns management service.
Returns questions
Other questions? Contact our sales team.
Talk to our sales team about your fulfillment
Call +1 855 625 0109, Mon to Fri, 8 AM to 6 PM ET, or request a quote online.